Buyer Agreement & Money-Back Guarantee

1. About this agreement

This Buyer Agreement covers buying from independent sellers on VOLTKITS. It works together with our Terms of service, Privacy policy and 30-day returns policy. Items sold by VOLTKITS itself follow our returns policy. Items marked "Sold by" an independent seller follow this agreement.

When you buy from an independent seller, the sale is between you and that seller. VOLTKITS runs the marketplace, takes your payment through Stripe, holds the seller's money until delivery, and backs your purchase with the VOLTKITS Money-Back Guarantee. VOLTKITS is not affiliated with any other marketplace.

2. Buying, offers & coupons

When you check out, you agree to pay the total shown, including any sales tax. Seller items ship free.

An offer you make is a commitment to buy at that price if the seller accepts, either themselves or automatically. Accepted offers must be checked out within 48 hours with the email on your account. Offers that aren't accepted expire after 48 hours.

Seller coupon codes apply only to that seller's items, can't be combined with other codes, and follow the limits the seller set (minimum spend, end date, number of uses).

3. VOLTKITS Money-Back Guarantee

You're covered if your item doesn't arrive, or arrives but isn't as described in the listing — for example, it's a different item, it's damaged, parts are missing, or it's in worse condition than stated.

Not covered: buyer's remorse or changing your mind (unless the seller's description offers returns), items you damaged after delivery, problems you were told about in the listing, payments made outside VOLTKITS, and vehicles or services.

Coverage is up to the full purchase price you paid for the item plus any original shipping cost.

4. How to get help

Open a case from My account within 30 days of the estimated delivery date. Tell the seller what's wrong and add photos if you can.

The seller has 3 business days to respond with a fix, return or refund. If it isn't resolved, ask VOLTKITS to step in. We review the evidence from both sides and decide; our decision on the case is final.

If we ask you to return an item that wasn't as described, ship it back with tracking within 10 days. The seller pays return shipping in that case. Refunds go to your original payment method, usually within 5 business days.

Please open a case with us before filing a chargeback with your bank. If you do both, we may close the case and follow the bank's decision.

5. Questions & feedback

You can ask a seller questions on any of their item pages. Questions appear publicly, with your username, once the seller answers. Don't include your email, phone number or address.

After an order ships you can leave positive, neutral or negative feedback. Keep it honest and about the transaction. Don't use feedback, or threats of it, to get things the listing didn't include.

6. Watchlist & saved searches

If you watch an item or save a search, we'll email you about price drops or new matching listings. You can stop these any time by removing the item or search in My account.

7. Buyer conduct

Don't make false claims, return a different or damaged item, misuse coupons, buy without intending to pay, or ask sellers to complete a sale outside VOLTKITS. We may limit or close accounts that abuse the marketplace or the Money-Back Guarantee.

8. Liability & changes

Sellers are responsible for the items they sell. Beyond the Money-Back Guarantee, and to the extent the law allows, VOLTKITS isn't liable for indirect damages, and our total liability to you for a purchase is limited to the amount you paid for it. Nothing here limits rights you have under consumer protection laws.

If you have a problem with VOLTKITS, contact support first. We may update this agreement and will post the new version here with its date. Purchases are covered by the version in effect when you bought.