Seller Agreement & fees

1. About this agreement

This Seller Agreement is a contract between you and VOLTKITS. It covers selling on the VOLTKITS marketplace and works together with our Terms of service, Privacy policy and Buyer Agreement. If they conflict, this agreement controls for your selling activity.

VOLTKITS runs the marketplace and processes payments, but the sale is between you and the buyer. You're an independent seller, not our employee, agent or partner. VOLTKITS is not affiliated with, endorsed by or connected to any other marketplace.

2. Who can sell

You must be at least 18, live in the United States, have a VOLTKITS account and give us accurate, up-to-date information. Anyone who meets these rules can open a store and list right away. One store per person or business unless we agree otherwise.

Keep your login safe. You're responsible for everything done through your account.

3. Listing rules

Items must fit our categories (technology, tools, accessories, motorcycle gear), be legal to sell and ship in the US, and be yours to sell. Describe each item honestly, including condition and any flaws, and keep quantity accurate.

Not allowed: counterfeit or replica items, stolen goods, recalled or unsafe products, weapons, ammunition and their parts, hazardous materials, drugs and drug paraphernalia, items that need a license to sell, personal data, and anything else the law prohibits.

Your listed price includes free shipping to the buyer. Don't list items you don't have on hand, add surprise charges, or use misleading titles, keywords or photos.

4. Intellectual property

Only use photos, text, logos and brand names you have the right to use. Don't sell items that infringe anyone's trademark, copyright, patent or other rights.

You keep ownership of your photos and descriptions, but you let VOLTKITS show, resize and promote them on our site and in our marketing for as long as they're listed (and for a reasonable time after, for things like order records).

Rights owners can report infringing listings through the Help center. We may remove a listing after a valid report, tell you about it, and let you send a counter-notice. Repeat infringers lose their store.

5. Fees

Listing is free. When an item sells, VOLTKITS keeps a final value fee of 10% of the item total (8% for Elite Sellers) plus $0.40 per order ($0.30 when that order's items total $10 or less). The fee is taken out automatically before you're paid.

If you offer a coupon or accept an offer, the fee is charged on the lower price the buyer actually paid. If you buy a shipping label through VOLTKITS, its cost is taken from that sale's earnings.

If a sale is fully refunded because of a buyer case you lose, the fee isn't charged on the refunded amount. We'll give you at least 30 days' notice before raising fees.

6. Getting paid

Payments are processed by Stripe. You'll connect your bank through Stripe, which verifies your identity and collects your tax information (Form W-9). By selling, you also agree to the Stripe Connected Account Agreement.

To protect buyers, your money is held until you ship with tracking. It's released 7 days after shipment, or sooner when the buyer confirms they got it, as long as there's no open case. Stripe then deposits it to your bank.

We may hold funds longer if there's an open case, a chargeback, signs of fraud, or a breach of this agreement. If you owe VOLTKITS money (for example, a refund after you were paid), we can take it from future sales or ask you to pay it.

7. Taxes

You're responsible for your own income taxes. Stripe issues Form 1099-K to sellers who meet IRS reporting thresholds, and you can see your yearly totals any time in your Seller dashboard.

Where the law requires a marketplace to collect sales tax, VOLTKITS calculates and collects it at checkout. Don't charge buyers tax separately.

8. Shipping

Ship within 3 business days of the sale using a tracked service (USPS, UPS, FedEx or DHL), and add the tracking number in your Seller dashboard — or buy a label through VOLTKITS and tracking is added for you.

Pack items so they arrive safely. You're responsible for the item until it's delivered to the buyer's address.

Going away? Turn on vacation mode. Your listings pause, so you won't get orders you can't ship.

9. Returns

You can set your own return terms in your description, but you can never refuse a refund that the VOLTKITS Money-Back Guarantee requires (section 10). If a buyer returns an item because it wasn't as described, you pay the return shipping.

10. Buyer protection & cases

Every purchase is covered by the VOLTKITS Money-Back Guarantee. A buyer can open a case within 30 days if the item didn't arrive or isn't as described.

You get 3 business days to respond — offer a fix, a return or a refund. If it isn't resolved, the buyer can ask VOLTKITS to step in. We review the evidence from both sides, and our decision on the case is final.

If we decide for the buyer, the refund comes out of your sale (or is reversed from your payout if you were already paid).

11. Offers, coupons & questions

An offer you accept (including automatically through your auto-accept price) is a commitment to sell at that price while it's valid. Coupons you create must be honored as shown until you pause them or they end.

Answers to buyer questions are public. Keep them accurate and don't include contact details or links to sell outside VOLTKITS.

12. Feedback & Elite Seller

Buyers can rate each order positive, neutral or negative. Your positive percentage counts positive and negative ratings only.

Elite Sellers have 98%+ positive feedback, at least 5 ratings, at least 5 tracked shipments, and send 90%+ of orders within 2 days. The badge appears on your listings and your store, and Elite Sellers pay a lower 8% final value fee while they keep the badge.

Don't trade, buy or pressure buyers about feedback, and don't rate your own items through other accounts.

13. Conduct & buyer information Elite

Keep communication on VOLTKITS and be respectful. Don't ask buyers to pay outside VOLTKITS or try to avoid fees.

Use buyers' names and addresses only to complete and support that order. Don't add them to mailing lists, share them or keep them longer than you need to.

14. Account actions & ending this agreement

We may remove listings, limit features, hold funds, or suspend or close stores that break these rules, sell prohibited items, put buyers at risk or have repeated buyer problems. When we can, we'll tell you why and how to appeal through support.

You can close your store any time after your open orders and cases are finished. Sections about money owed, taxes, intellectual property and liability continue after it ends.

15. Liability

You're responsible for the items you sell. You agree to cover VOLTKITS for claims, losses and costs (including reasonable legal fees) that come from your listings, your items or your breach of this agreement.

The marketplace is provided "as is." To the extent the law allows, VOLTKITS isn't liable for indirect or lost-profit damages, and our total liability to you is limited to the fees you paid us in the 12 months before the claim.

16. Disputes with VOLTKITS & changes

If you have a problem with VOLTKITS, contact support first — most issues are resolved within a few business days. If we can't resolve it, either of us may bring the claim in small claims court or in the courts of the state where VOLTKITS is organized, under the laws of that state and the United States.

We may update this agreement. We'll post the new version here with its date and tell you about material changes at least 30 days in advance. Continuing to sell after that means you accept the new version.